 Indian Gaming magazine has named Jackie Barse Extraordinary Employee for the month of June 2010. Jackie is the Acting General Manager at Royal River Casino & hotel in Flandreau SD, where she has been an employee for close to twenty years.
“Jackie has served and helped in every department and wrote most of the property’s original procedures,” said sally Barakat, Compliance Officer at Royal River. “If you were to visit our casino, you wouldn’t know what her position is. She assists in every department and handles every detail.”
Jackie began at Royal River as a Casino Host when the property first opened, then learned most every position and department at the facility, which has prepared her for her current role as GM. Among her many duties, Jackie is focused on drawing business to the property and ensuring that guest service is a top priority.”I make sure that the staff here is doing what the customers ask,” she said. “That’s my biggest focus, the level of service to our customers.”
Jackie particularly enjoys interacting with the property’s guests, not hesitating to jump on the frontline herself to serve guests food or beverages. “The guests here are fantastic, particularly on Saturday night, which is our busiest night,” she said. “It’s a lot of fun visiting with our guests, seeing our regular customers, and making sure that everyone is having a good time.”
Jackie is also extremely dedicated to her employees and enjoys the interaction she has with them. “I can always laugh with my employees,” she said.” We all work very hard, but it’s also a fun environment.” Jackie is also very proud of the confidence the Tribe has placed in her by appointing her to the position of General Manager. “Being trusted in this position by the Council is really important to me.”
Having been recently appointed to the position, Jackie is still getting things at the property caught up and ready for summer. “I’ve really been playing catch-up,” she said. “Soon we’ll start brainstorming with the staff for ideas and promotions. I always like to use a group to brainstorm, because everyone has something different to contribute.” Her main motivation, though, is the significant role the casino plays in the welfare of the Tribe, contributing to such programs as the Tribal Senior Center. “What really drives me is the Tribe.”
Source: Indian Gaming June 2010 |
